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Terms and Conditions

Ordering: When placing your order, please ensure all details are correct. payment, delivery address name etc. Should the wrong details be entered, for example address; we take no responsibility for missing orders. We are happy to work with you to try and locate your order if possible. Otherwise we will offer a discount on a reorder of products. Should your order be returned to us due to wrong address, shipping will need to be paid for before we can post your order to the correct address

Change of Mind:
If you have a change of mind after you receive your order we are happy to offer a refund for the product/s but there will be a cancellation fee, see below. All postage costs to return the product/s will be at your expense. Postage costs for your original order will not be refunded. We suggest that you use registered post as this provides tracking. We will not be liable for any parcels that are damaged due to lack of packaging or go missing in the post. Products must not have not been used, worn, washed, opened, damaged or had any tags removed. They must be in the same condition that you received them in. 

Cancellation Fee:
Please note if you choose to cancel your order for what ever reason, Smart Device Accessories Australia reserves the right to charge a restocking fee of 10% of the total invoice.

If by chance you order the wrong size i.e you have iphone 6Plus and order a for iphone 6 instead, we are happy for you to return the case and we will send you out the correct size. Postage will be at the customers expense.

Order Cancellations: Should you wish to cancel your order, this must be done within 12hrs of placing the order to receive a refund. Cancelled orders will incur a 10% restocking fee. 

Returning Goods: Returns will only be accepted should the goods be faulty or damanged upon delivery. Goods will only be refunded once goods have been received within 30 days of original purchase date.

Shipping:  Locally stocked products are packaged and shipped out with in 24hrs of purchase, Otherwise next business day at 9am. Only products located at our Victorian Headquarters in Ballarat are eligible for Express Shipping.

Personalised orders shipping times will vary depending on where your order is being shipped from to us then onto you. We will be in constant contact with customers during each step in the process. 

Items where the description clearly states 'Shipped directly to you from our overseas supplier' are NOT eligible for Express Shipping. Overseas Shipped items take approx 13-20 from the time of Tracking number availability to arrive. Therefore an allowance of 28 days should be given from the date of purchase to arrival. If your order has not arrived after 28 days, please contact us at with your order number to discuss with us personally. 

Lost Packages
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
Check with your neighbours, family members or front office (if applicable) to see if the package was left there
Reach out to your local post office and lodge a lost item report.
Contact our team at and include your order number and lost item report reference number.
We kindly request that you report your lost or stolen shipment within 7 days of the marked delivery date after inquiring with your family, neighbours and post office. 
Once a shipment has been marked as ‘delivered,’ we are no longer responsible for the package, but we will help in any way we can. 
Please note; Smart Device Accessories Australia is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Damaged Goods
In the rare event your order is incomplete or damaged, please contact us at so we can work with you to rectify the issue. Please keep all packaging and take photographs so we can assess your issue without delay.
Your satisfaction is very important to us and we will work with you quickly to resolve any problems with your order. Smart Device Accessories Australia will cover any costs of return and re-shipping for orders where there is an error by us.